by Growing Needs | Feb 27, 2023 | Community, Resources
What numbers do you call when you have an emergency? Two of the most familiar emergency hotline numbers in Singapore are 999 and 995. While most people would be able to tell that 999 connects you to the police and 995 puts you in touch with the ambulance service and fire department, the following information will help you to make the right call when the need arises.
So, when do we call 999 or 995?
We call 999 when there is a crime-related emergency:
You can also SMS 71999 and send a text message to the Singapore Police Force when you require emergency assistance; when it is not safe to call ‘999’ or when you are unable to speak.
We call 995 when
You can also contact emergency services via SMS Police or 70995 if you’re deaf, hearing impaired or have a speech impediment.
When sending an emergency SMS to SCDF, kindly include the following information in your message:
Please note that when you call 995 for medical emergency, the ambulance will take you to the nearest public hospital. Should you wish to go to a hospital of your choice, you can call the Private Ambulance phone number 6473 2222.
If you’re using an international phone with a roaming provider, dial 112 or 911 and your call will be directed to the 999 emergency hotline.
According to the SCDF website, about 10% of all 995 calls each year are for non-emergencies such as toothaches, constipation, cough, and skin rashes. This can result in ambulances reaching emergency cases at a slower rate. For Therefore, please call 995 only when you have a medical emergency.
For non-emergency cases such as toothaches, coughs, diarrhoea and headaches, make your way to the nearest clinic. For those who insist on going to a hospital, you are advised to make your own travel arrangements or call 1777 for a non-emergency ambulance at a fee.
SCDF does not charge for any emergency cases it conveys to hospitals. Please note that $274 will be charged for each non-emergency case that SCDF conveys to hospital.
Other than the private ambulance number Private Ambulance 6473 2222 operated by Network of Parkway East, Gleneagles, Mount Elizabeth Hospitals, there are also other private ambulance services you can consider :
Hotline: 6382 8888
Blesswell Ambulance & Medical Services
Hotline: 6273 0147
AIC – AME Ambulance Services
Hotline: 6247 7080
ER Ambulances & Services
Hotline: 6222 2995
Green Crescent Mobile Healthcare
Hotline: 6788 8911
Heng Gref International Assists
Hotline: 6272 6018
Civic Ambulance Services
Hotline: 6333 3000
In order to facilitate a faster response to the patient, the 995 caller should :
Please open the door and if possible, have someone wait at the lift lobby or front of the house to direct the emergency crew members.
In the event you have an urgent medical condition such as broken bones, car accidents or some sudden serious medical issues, these hospitals (both public and private) with Accident and Emergency services will be useful to have :
AH – Alexandra Hospital
General Tel: 6472 2000 378 Alexandra Road, Singapore 159964
NUH – National University Hospital
Emergency Tel: 6772 5000 Main Tel: 6779 5555 5, Lower Kent Ridge Road, Singapore 119074
NTFGH – Ng Teng Fong General Hospital
Main Tel: 67162000 1 Jurong East St 21, Singapore 609606
SGH – Singapore General Hospital
Emergency Tel: 6321 4311 General Tel: 6222 3322 1 Hospital Crescent, Outram Road, Singapore 169608
KTPH – Khoo Teck Puat Hospital
Main Tel: 6555 8000 90, Yishun Central, Singapore 768828
TTSH – Tan Tock Seng Hospital
Emergency Tel: 63578754 General Tel: 62566011 11 Jalan Tan Tock Seng, Singapore 308433
KK Women’s and Children’s Hospital
Children A&E Tel: 6394 1177 General Tel: 6225 5554 100 Bukit Timah Road, Singapore 229899
CGH Changi General Hospital
Main Tel: 6788 8833 2 Simei Street 3, Singapore 529889
Mount Elizabeth Hospital
A&E Tel: 6731 2218 General Tel: 6737 2666 Ambulance Tel: 6473 2222 3 Mount Elizabeth, Singapore 228510
Mount Elizabeth Novena Hospital
A&E Tel: 6933 0100 General Tel: 6933 0000 Ambulance Tel: 6473 2222 38, Irrawaddy Road, Singapore 329563
Parkway East Hospital
A&E Tel: 6340 8666 General Tel: 6344 7588 Ambulance Tel: 6473 2222 321 Joo Chiat Place, Singapore 427990
A&E Tel: 6470 5700 General Tel: 6473 7222 Ambulance: 6473 2222 6A Napier Road, Singapore 258500
Thomson Medical Centre
24 Hours Clinic Tel: 6350 8812 Phone: 6250 2222 339 Thomson Road, Singapore 307677
A&E Tel: 6311 1555 Phone: 6311 1111 585 North Bridge Road, Singapore 188770
Mount Alvernia Hospital
24 Hrs Tel: 6347 6688 General Tel: 6347 688 820 Thomson Road, Singapore 574623
Wow! That’s a lot of numbers to remember. Below is a quick summary of the key numbers of the various numbers during an emergency. Do remember to print out and keep a copy near your phone.
Growing Needs grew out of our own encounters with caring for our aging parents and reflecting on the Growing Needs that we ourselves would face as we advance in years. We hope to build a community that will learn, share and contribute towards caring for the growing needs of our loved ones.