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Caring Metrics: Evaluating Excellence in Nursing Home Services

by | Oct 4, 2023 | Caregivers Concern, Caregiving

Assessing the quality of care or life in nursing homes is crucial to ensuring our loved ones receive the best care. Here are a few ways to assess the quality of care or life in nursing homes:

Safety

The home and equipment are well-maintained, and the managers actively seek ways to safeguard belongings. You can trust that your belongings are safe and protected. Trained staff with the needed skills are on hand to guarantee your safety. You are protected from bullying, harassment, violence, or hazard for any neglect and financial exploitation. The staff looks after incidents and accidents, may conduct investigations on demand, and learn from errors. You feel safe and supported by the staff while retaining as much freedom as possible to pursue hobbies, regardless of disability or other demands. The staff delivers your medication safely and stores it safely. On-demand, the home involves you reviewing your medication and providing necessary support.

 

Efficiency

You consistently receive positive feedback when asked about the quality and variety of the food and the details of your living environment. The staff ensures you get all the food and beverages you need, containing enough servings. They have the proper training, education, and skills to do their jobs well, thus improving their quality of life. Your consent must be sought in a way that you can understand concerning your therapy, treatment, and care. When needed, your family and friends are also involved in decisions concerned with your care. The staff is updated about your health needs and special demands, giving you as much freedom and choices as possible. They communicate with nursing staff and adjust to needs at the right time.

Caring

The staff is well-informed about your background, preferences, goals, and needs. This includes needs you may hold because of age, disability, gender, gender identity, race, religion, or belief. You are strongly encouraged to openly express your opinions and thoughts, regardless of the complexity of your needs. In addition, advocates are available to speak on your behalf. The staff also knows your desires regarding end-of-life care, if needed. They treat you properly and respectfully, dedicating time to building trusting relationships and protecting your health. You are given the needed privacy and can receive visits from your family and friends.

 

Responsive

A medical regime is created to determine your care, treatment, and support, ensuring that it is personalized to your needs. You and your loved ones are actively developing this regime, allowing you to choose who provides your care. As your needs and preferences change, the plan is updated and shared with the necessary individuals, including your care staff. It covers all life factors, including your goals, abilities, and how you wish to manage your health. Also, there may be a health treatment regime in place. The staff works diligently to prevent feelings of loneliness by assisting you in maintaining social connections.

 

Effective Management

The manager and other individuals in a position of authority are well-known to you. Managers clearly understand their duties and actively demonstrate honesty, even in challenging situations. Staff members are well-informed about their responsibilities and derive satisfaction from their work. Managers are readily accessible to provide support to their staff. Staff members feel confident voicing concerns about the care provided by colleagues, caregivers, or other professionals. In such cases, they receive support, and their concerns are diligently examined.

Nursing home residents have some priorities that include maintaining close ties with family, enjoying privacy and solitude, socializing with staff and visitors, staying active, engaging in meaningful activities, practicing religious or spiritual beliefs, being treated respectfully by the staff, and feeling seen as unique individuals.

 

Accreditation and Site Surveys

There are several ways to assess the quality of care in Singapore nursing homes. Accreditation ensures the nursing home meets certain standards of care and safety. In Singapore, the Agency for Integrated Care (AIC) accredits nursing homes based on their compliance with national standards.

Another way to assess quality is by looking at patient satisfaction surveys. These surveys provide feedback from residents and their families about their experiences in the nursing home. The AIC conducts regular surveys to gather this information and uses it to monitor and improve the quality of care provided.

 

You can also consider visiting the nursing home to observe the environment and interact with staff members. Pay attention to cleanliness, staff attitudes, and resident engagement activities. This firsthand experience can give you a better understanding of the overall quality of care provided in the nursing home.

 

Overall, assessing the quality of care in Singapore nursing homes involves considering factors such as accreditation status, patient satisfaction surveys, and personal observations during visits. By taking these steps, you can make more informed decisions when choosing a nursing home for yourself or your loved ones.

About Growing Needs

About Growing Needs

Growing Needs grew out of our own encounters with caring for our aging parents and reflecting on the Growing Needs that we ourselves would face as we advance in years. We hope to build a community that will learn, share and contribute towards caring for the growing needs of our loved ones.

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